Link: Without a formal mandate

“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
Original source: Without a formal mandate

Link: Without a formal mandate

“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
Original source: Without a formal mandate

Link: Do you need a corporate vision in government IT?

“In an organisation like a local authority this is especially tough as they are such disparate entities. Think about it, in what strange universe does it make sense for a single organisation to collect taxes, deliver social care, pick up bins and operate transport? None of these and many of the other services councils deliver have much to do with each other, apart from the coincidence of local delivery… Coming up with a single vision or operating model for such an organisation is pretty tricky therefore, which makes it less likely that transformation teams are going to get one. So, without a clear destination, what should they be doing?… I think the key is to think of councils – and other similar organisations – as groups of individual businesses, rather than a single cohesive organisation.”
Original source: Do you need a corporate vision in government IT?

Link: Toxic Technology: the growing legacy threat

“The UK Government Digital Service recently wrote about how they understand legacy and suggested a number of factors that contribute to technology being considered legacy: being poorly supported, hard to update, poorly documented, non-compliant or inefficient. The range of breadth of these negative characteristics runs counter to an often passive view of legacy: stable historic technology that is intended to be replaced. Organisations should begin to think of this technology as toxic: actively harmful to the health of the organisation.”
Original source: Toxic Technology: the growing legacy threat

Link: What Your Innovation Process Should Look Like

“Once a list of innovation ideas has been refined by curation, it needs to be prioritized. One of the quickest ways to sort innovation ideas is to use the McKinsey Three Horizons Model. Horizon 1 ideas provide continuous innovation to a company’s existing business model and core capabilities. Horizon 2 ideas extend a company’s existing business model and core capabilities to new customers, markets or targets. Horizon 3 is the creation of new capabilities to take advantage of or respond to disruptive opportunities or disruption. We’d add a new category, Horizon 0, which refers to graveyards ideas that are not viable or feasible.”
Original source: What Your Innovation Process Should Look Like

Link: NASA faces ‘significant’ IT management weaknesses, GAO says

‘GAO seems to concur with the IG’s assessment. “Until NASA addresses these [IT governance] weaknesses, it will face increased risk of investing in duplicative investments or may miss opportunities to ensure investments perform as intended,” the report states.’

Must be tough for the CIO types over there with that report.
Original source: NASA faces ‘significant’ IT management weaknesses, GAO says