Forrester on developers, custom apps, and COVID – Notebook

The report goes over how software development needs and programs should adapt to the urgency that COVID brings. Highlights:

  • Obviously, teams are working from home more now. This exposes all of the face-to-face, undocumented processes that were happening (“manual processes address handoffs across departmental boundaries”). If there were too many, work can’t happen as well anymore when everyone is working from home.
  • “The trend catapulted use of Zoom, a videoconference service, from 10 million average daily users to 200 million during March 2020 and introduced us to our coworkers’ tastes in home décor.1 But it also separated millions of workers from the paper files they require to complete their missions, breaking millions of business processes. Paper files are an obvious point of failure, but manual processes based on desktop tools like excel and email lack visibility and tracking that are vital to remote workers.”
  • Paperless efforts are really on the front-burner now: “any enterprise relying on paper to advance its processes needs to automate just to continue to function.”
  • Also: “Topping the list for most now are tracking and tracing applications: tracking of employees, people entering hospitals and other sensitive buildings, equipment, facilities, patients, tests, research results, and on and on. These applications are not throwaways; they’re business-critical. and in the public sector, throw in new apps to manage new support, recovery, and stimulus programs or support existing programs straining under unprecedented volumes. Then in financial services, you have new servicing apps: servicing debt, defaults, new rescue programs, moratoriums, etc. (rather than new customers and new products and services). and any enterprise relying on paper to advance its processes needs to automate just to continue to function.”
  • And, more app types:
  • This urgency is driving business people to (finally) start getting involved more in IT/software: “as organizations scramble to fix processes and rapidly automate to keep them running, it becomes clear that businesspeople are the primary source of operations insight…. Bringing businesspeople closer to the development process through iterative, rapid prototyping and sometimes allowing them to develop solutions on their own offers promise for much faster and more agile responses to business needs.”
  • With apps being used remotely (as a SaaS, over the internet), organizations will likely discover new scaling needs – when the apps run outside the corporate network, and are home grown. “Scale becomes a vital focus. Many development teams are getting their first glimpse at what massive scaling looks like for their applications.”
  • Companies are overworking staff: “a us hospital network made Java developers scramble 24×7 for 20 days to create a visitor registration application to extend its hospital administration system.” [This isn’t sustainable and if done too much will leave a bad taste in staff’s mouth about “agile” and “digital transformation.”]
  • The authors really like and recommend low-code stuff. This probably makes sense to get a lot of line-of-business people to start putting together wizards and UI-driven workflows around databases, Excel/CSV, and APIs to ERP systems.

Source: May 20th, 2020 report “The Coronavirus Crisis Increases The Demands On Software And Developers.”

GDPR is being enforced

DPAs have levied 190 fines and penalties to date. With 43 enforcement decisions made so far, Spain leads the pack as Europe’s most active regulator, followed by Romania (21) and Germany (18). The UK has imposed the highest total amount of fines — more than €315 million — if both British Airways’ and Marriott’s fines are upheld after appeal. Following are France’s Commission Nationale de l’Informatique et des Libertés, with just over €51 million in fines, and Germany’s DPA, at nearly €25 million.

They’re actually going after people! GDPR is one of the most annoying things about living in Europe.

I’m sure it’s ultimately good – like flossing – but dealing with it everyday is terrible. I’d like to suggest in the next draft that they mandate that it’s all just turned off and that I can dig down into some special settings page if I want t turn tracking on. It’s not like I ever spend the time on the numerable sites I visit each day to select which information I want to share. I just want to get on with my day so I click “Accept All.”

Source: Guess What? GDPR Enforcement Is On Fire!

🗂 Link: How low-code platforms are transforming software development

The total market for low-code development platforms will hit $21.2 billion by 2022, growing at a compound annual growth rate of 40 percent, according to Forrester. The researcher also said that 23 percent of global developers reported using low-code platforms in 2018, with another 22 percent planning to do so in 2019.

Source: How low-code platforms are transforming software development

🗂 Link: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

A 2019 Forrester study sponsored by GitLab quantified found that more than three-quarters of organizations use at least two software delivery toolchains, with the average organization having six or more tools per toolchain. Based on a survey of 252 IT professionals with responsibility over toolchain management, the study also reported that ensuring security (45%) and visibility into maintenance (39%) are the top process challenges teams face with their toolchain.

Source: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

🗂 Link: Build Your Next-Generation Business Case Using A Lifecycle

Too often, leaders think of a business case as a one-time checklist item. But the best practice — which will increase your likelihood of success — is to think of a business case as a lifecycle, an iterative process that involves many stakeholders and steps. This lifecycle has five phases:

Source: Build Your Next-Generation Business Case Using A Lifecycle

Link: What’s Hot In Insurance Tech In 2019?

The business backbone, the core systems, burden digital transformation strategies. Insurers spend about two-thirds of finite tech budgets on these run-the-business systems. More nimble competitors are spending more on digital tech. And this run-the-business spend is growing. Tech leaders need to demonstrate business value of these maintenance and ops investments. Benjamin Clarke, the CTO of Bold Penguin, argued that “the project mentality of insurance companies leads to them not building anything interesting but just replatforming again, delivering the exact same experience.”

Source: What’s Hot In Insurance Tech In 2019?

Link: The Rise, Fall, And Rise Again Of The Integrated Developer Toolchain

And this is where DevOps tool vendors now see opportunity. The mounting tax of maintaining tools has grown so extensive that offering an all-in-one solution may just be the trick to get development teams unstuck and the innovation train rolling even faster.

Source: The Rise, Fall, And Rise Again Of The Integrated Developer Toolchain

Link: It’s Time To Transform Insurance Claims

Protecting customers in times of duress is the basic purpose of insurance, and yet only 57% of US online adults feel confident that their insurance company will treat them fairly when they have a claim.[1] Poor claims experiences have immediate business effect. In the UK, 71% of property & casualty insurance customers would consider switching providers if they had a bad claims experience.[2]

Source: It’s Time To Transform Insurance Claims

Link: Digital Transformation: Why Culture Is So Key

Culture is the most important factor, way more important than technology, for example. By culture, we mean a set of shared values and beliefs that drive a change in behaviors. This has to be both a top-down and a bottom-up approach. The CEO and the C-level executives must embody the culture and the DNA of the brand so that employees change their behaviors to better serve their clients. A great example of this was shared by Frédéric Oudéa, the CEO of Société Générale, when receiving the 2018 prize (see picture below): He regularly (once a month) spends time learning how to code in order to understand IT/software issues and directly listen to clients and employees. Another example comes from C-level executives at Generali or Air Liquide, which spend time regularly to call back detractors themselves.
Original source: Digital Transformation: Why Culture Is So Key

Link: New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018

“In Q2 of this year, fintech startups raked in a total of $19 billion in funding, pushing the overall category to well north of $100 billion in total funding raised.”
Original source: New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018

Link: How Companies are Saving Millions with Pivotal Cloud Foundry

“A recent Forrester study commissioned by Pivotal which analyzed the benefits PCF customers see when adopting the platform found that developers gain 50 percent more coding hours a week. How? The automation and self-service features of Pivotal Cloud Foundry decrease manual and mundane deployment tasks. Wait times for environment setup and code to be prompted to production are also significantly reduced… That 50 percent gain in coding hours led to more releases per year, speeding up release schedules from once every two months to once a week — and sometimes even daily. Forrester estimates this increase in productivity equates to more than $31 million over three years, while the reduction in DevOps time allocated to provisioning, patching and scaling across multiple clouds at almost $6 million.”

Also, Rackspace has a managed Pivotal Cloud Foundry service.
Original source: How Companies are Saving Millions with Pivotal Cloud Foundry

Link: Why You Need To Know About Low-Code, Even If You’re Not Responsible For Software Delivery

“Low-code [uses] declarative techniques instead of traditional lines of programming… Common features include reusable components, drag-and-drop tools, & process modeling. Individuals or small teams can experiment, prototype, & deliver apps in days or weeks.” Plus, marketsizing: something like $4bn.

Original source: Why You Need To Know About Low-Code, Even If You’re Not Responsible For Software Delivery

Link: Why You Need To Know About Low-Code, Even If You’re Not Responsible For Software Delivery

“Low-code [uses] declarative techniques instead of traditional lines of programming… Common features include reusable components, drag-and-drop tools, & process modeling. Individuals or small teams can experiment, prototype, & deliver apps in days or weeks.” Plus, marketsizing: something like $4bn.

Original source: Why You Need To Know About Low-Code, Even If You’re Not Responsible For Software Delivery

Link: The State Of The Kubernetes Ecosystem

Overview of the (vendor) players.

Also:

  • “According to predictions from 451 Research, the market is set to grow from $762 million in 2016 to $2.7 billion by 2020.”

  • “A Forrester study found that 66% of organizations who adopted containers experienced accelerated developers efficiency, while 75% of companies achieved a moderate to significant increase in application deployment speed.”
    Original source: The State Of The Kubernetes Ecosystem

Link: The State Of The Kubernetes Ecosystem

Overview of the (vendor) players.

Also:

  • “According to predictions from 451 Research, the market is set to grow from $762 million in 2016 to $2.7 billion by 2020.”

  • “A Forrester study found that 66% of organizations who adopted containers experienced accelerated developers efficiency, while 75% of companies achieved a moderate to significant increase in application deployment speed.”
    Original source: The State Of The Kubernetes Ecosystem

Link: CIOs Must Use EAs To Be Successful In Their Digital Transformations

“Developing a portfolio of architecture products to articulate the firm’s enterprise architecture. DevOps and business product managers have become very skilled in product management. However, it has been difficult to link business and technology products in a meaningful way. EAs have productized architectural components — customer journeys, value streams, and life cycles — as a tool to bridge this gap and align business products, architectural products, and technology products to strategy.”
Original source: CIOs Must Use EAs To Be Successful In Their Digital Transformations

Link: A New Study on Design Thinking is Great News for Designers

“Forrester has determined that teams that are applying IBM’s design thinking practice and are adequately staffed with design talent are getting to market twice as fast as without. These teams are also seeing up to a 75% reduction in design and development time.”
Original source: A New Study on Design Thinking is Great News for Designers

Link: The Sorry State of Digital Transformation in 2018

Organizations talk a lot about transformation, but their actions don’t always back it up:

“To find out the state of digital transformation, we surveyed 1,600 business and IT decision-makers in North American and European enterprises. The answer? Sorry, I’m afraid. As you can see from the picture below, 21% of firms think their transformation is dusted and done. Really? Done? And another 22% are investigating or not transforming at all. And while 56% of firms are transforming, their level of investment and scope of transformation are still mostly small. For example, only 34% of banks and insurers are even bothering to transform marketing and only 45% are transforming customer care — a too-small percentage given consumers’ of mass adoption of mobile devices.

“Why? As one respondent put it, “It’s a war between old-school technophobe leaders and the technology innovation that represents a completely different way of doing business.”
Original source: The Sorry State of Digital Transformation in 2018

Link: The Insurance Industry Is A Prime Target For AI Technologies And Solutions

Quote below:

  • Technologies Oriented & Experience Focused: Experience related AI technologies include virtual assistant, speech analytics, and recommendation engines. These technologies are being adopted in customer service and insurance product selection business activities.
  • Technologies Oriented & Operational Focused: Operational AI technologies comprises text analytics, advanced analytics, facial and image recognition, machine learning and natural language generation. Most of these AI technologies are being adopted to improve operational efficiencies. However facial recognition and machine learning are being used to mitigate the risk exposure of insurers.
  • Solutions Oriented & Experience Focused: The two experience focused AI solutions concentrate on providing a positive customer experience. The solutions combine multiple AI technologies to create conversational solutions and industry pre-trained solutions. The latter is also being used to train internal customer facing roles.
  • Solutions Oriented & Operational Focused: As machine learning has grown in maturity, we find insurers combining other AI technologies with machine learning to create deep learning solutions. Currently, risk management is the focus area of deep learning solutions.
    Original source: The Insurance Industry Is A Prime Target For AI Technologies And Solutions