It’s always good to see what goals and plans companies have with their IT projects. Here, you can see Standard Charter’s desires mapped to business goals:
As Derek du Preez says in the article I lifted this from:
The financial services sector – particularly retail divisions – are facing an incredibly challenging time. Many banks are still crippled by ageing mainframe systems, data silos and creaking infrastructure that means that not only are staff productivity levels incredibly low, but the customer experience is horrible.
Plenty of work to be done.