🗂 Link: Waity K8-y no more Pivotal: We’ll unhook Application Service from VMware

“The urgency was more around understanding the long term vision than an immediate need,” said Andrews. “We’re still very early. Everybody is talking about K8s all the time, but if you look at who is actually using it in production, the list is much shorter. Our technology stack works incredibly well, we have customers with over 100,000 containers working on the current platform. If we forecast out 3 to 5 years in the future though, it seems clear that K8s is going to be a de facto component in the architecture.”

Source: Waity K8-y no more Pivotal: We’ll unhook Application Service from VMware

🗂 Link: Goldman Sachs brings on co-CIO, CTO

The strategy has four parts, according to the presentation. The investment bank wants to:

Offer a digital client experience

Increase automation

Build scalable infrastructure

Make room for innovation

To do so, Goldman Sachs is using 45% of its $4 billion engineering budget in 2019 on investment. The other 55% will be used to run the bank.

In the financial services sector, banks are making huge investments in technology. JPMorgan allocated $10.8 billion last year and has earmarked $11.4 billion for technology in 2019. Bank of America spent $10 billion on tech in 2018.

Source: Goldman Sachs brings on co-CIO, CTO

🗂 Link: Experimenting with the UK’s first till-free grocery store

Take-up was as we had expected – at peak times better than we’d expected – and it’s clear that not all our customers are ready for a totally till-free store. Some customers preferred to pay with cash and card, which sometimes meant they were queuing to use the helpdesk, particularly at peak times of day. This is why we’ve added a manned till and two self-checkouts back into the store so those looking to pay by cash and card can do so quickly and conveniently. We want to be the most inclusive retailer where people love to work and shop, so it’s really important to us that our customers can pay how they want to…. We’ll take the learnings from this experiment to develop our technology even further to help make shopping easier and more convenient for all our customers.

Source: Experimenting with the UK’s first till-free grocery store

🗂 Link: Why would anyone need Cloud Foundry when we have Kubernetes? Um, ‘cos K8s is really hard!

Daimler’s Thomas Müller, platform architect, spoke this morning at the summit about his company’s migration from IBM WebSphere to Pivotal Cloud Foundry (PCF) and illustrated another point, that the typical enterprise has more to worry about than K8s support.

His company began its transition from WebSphere in 2015 and it took until March 2019 to go live with 50 or so applications on PCF.

Source: Why would anyone need Cloud Foundry when we have Kubernetes? Um, ‘cos K8s is really hard!

🗂 Link: Seeing Around Corners — a book review

A competitive arena, as opposed to an industry, is used as a primary lens through which to understand the world and therefore what the effects of a potential inflection point might be. Think of an arena as a definition of the setting where customer need connects with company solution to create value. An arena can be seen as super sized and strategic use cases that enable an organization to concentrate on what is really going on. It provides a tool with sufficient scope for meaningful change without falling into strategic paralysis. This is one idea that make the book worth the read.

Source: Seeing Around Corners — a book review

🗂 Link: VMware Modernizes Its Approach to Kubernetes, Increasing Its Appeal to Developers and DevOps

36% of developers cited “resource allocation and management” as their chief impediment to productivity, while 34% cited the “lack of automated collaboration between software developers and IT operations.”

Source: VMware Modernizes Its Approach to Kubernetes, Increasing Its Appeal to Developers and DevOps

🗂 Link: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

A 2019 Forrester study sponsored by GitLab quantified found that more than three-quarters of organizations use at least two software delivery toolchains, with the average organization having six or more tools per toolchain. Based on a survey of 252 IT professionals with responsibility over toolchain management, the study also reported that ensuring security (45%) and visibility into maintenance (39%) are the top process challenges teams face with their toolchain.

Source: One Toolchain to Manage All the Development: A CI/CD-Vendor Obsession

🗂 Link: Digital banks on track to treble customers in next year but profits remain elusive

.As they mature, digital startups are now turning their attention from customer acquisition to becoming profitable. With no branch networks and legacy IT systems, digital challengers have a substantially lower cost-to-serve than incumbents of £20-£50 per account compared to £170. Meanwhile, deposit balances for challengers have increased from £70 to £350 per customer. However, this is still dwarfed by the £9000 average for incumbents.However, the majority of new entrants are still not profitable, with the average digital bank losing £9 per customer

Source: Digital banks on track to treble customers in next year but profits remain elusive

🗂 Link: Older People Need Rides. Why Aren’t They Using Uber and Lyft?

More than half of adults over 65 own smartphones, the Pew Research Center has reported. Yet among adults 50 and older, only about a quarter used ride-hailing services in 2018 (a leap, however, from 7 percent in 2015). By comparison, half of those aged 18 to 29 had used them.

Source: Older People Need Rides. Why Aren’t They Using Uber and Lyft?

🗂 Link: Tips for using Instagram as an artist

Trying to get a gallery? Group shows are a great way for artists of all career levels to gain visibility. So in your Instagram posts, catch the attention of curators and gallerists by sharing talking points about your work’s theme and intentions, medium and materials. Want a public-art commission or a social-practice residency? Create context by posting yourself in related settings. Are you a teaching artist, or do you lead workshops? Does your art practice connect you with communities outside the art world? Do you work in or with nature? Have you thought deeply about monuments? Find ways to convey your special qualities and expertise through what you post. Show you understand concepts of public art and community in the current moment, and what it means to work on the public stage. This doesn’t mean just showing finished works—it means spotlighting your entire process and practice as it plays out, in real time.

Source: Tips for using Instagram as an artist

🗂 Link: Comparing the Predictive Ability of the Net Promoter Score and Satisfaction in 12 Industries

It’s behavioral intention vs. satisfaction. Another reason for why the NPS correlations with growth were nominally higher is because the NPS is a measure of behavioral intention (likelihood to recommend). In contrast, the ACSI is a measure of attitude. While attitudes do predict behavior, they tend to predict behavior through behavioral intentions. This idea is also supported by Pollack & Alexandrov (2013), who argue that satisfaction can be seen as an antecedent to repurchase intentions.

Source: Comparing the Predictive Ability of the Net Promoter Score and Satisfaction in 12 Industries

🗂 Link: VMworld 2019: VMware expands its multicloud, security, Kubernetes strategies | ZDNet

VMware in the span of seven days set its strategy to grab more multicloud deployments, positioned itself in case developers favor containers over virtual machines in the future and reiterated its case as a go-to enterprise engine for digital transformation.

Source: VMworld 2019: VMware expands its multicloud, security, Kubernetes strategies | ZDNet

🗂 Link: Waste Management dumps legacy processes, drives digital change | CIO

We saw a spike of over 70% points for our new monthly bill-pay option. In the past, we’ve said that monthly billing is not convenient for us, but our customers told us that’s what they want. When we gave it to them, they rewarded us with an auto bill-pay rate that spiked, which is important because autopay is a leading indicator of how long a customer will stay with us. We saw a 40% jump in ecommerce revenue almost overnight. We are now levering those learnings in our commercial markets.

Source: Waste Management dumps legacy processes, drives digital change | CIO