Link: Employee Engagement In The Digital Age

“Communication is essential to employee engagement. We are all plugged in and on our phones; we are always looking for ways to connect with employees electronically.  In the workplace, it is the face-to-face that matters the most. The communication between a leader, a manager, or a supervisor and their employees is the most effective.”

Nessing explains that it can be difficult for people who are unaccustomed to engagement.

“If you are speaking to a line crew in the field about something they are not familiar with, you have to find a way to communicate in language that they can relate to.”
Original source: Employee Engagement In The Digital Age

Link: Without a formal mandate

“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
Original source: Without a formal mandate

Link: Without a formal mandate

“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
Original source: Without a formal mandate

Link: Do you need a corporate vision in government IT?

“In an organisation like a local authority this is especially tough as they are such disparate entities. Think about it, in what strange universe does it make sense for a single organisation to collect taxes, deliver social care, pick up bins and operate transport? None of these and many of the other services councils deliver have much to do with each other, apart from the coincidence of local delivery… Coming up with a single vision or operating model for such an organisation is pretty tricky therefore, which makes it less likely that transformation teams are going to get one. So, without a clear destination, what should they be doing?… I think the key is to think of councils – and other similar organisations – as groups of individual businesses, rather than a single cohesive organisation.”
Original source: Do you need a corporate vision in government IT?

Link: Agile Strategy: Short-Cycle Strategy Development and Execution

Kind of a good list of how to align short, agile cycles to longer, strategic planning. Key, I think, is understanding the stability and predictably needs of strategic planning and explaining how short agile loops increase the confidence the corporate can have in both it’s plans and better intelligence about the market and what works.

“In practice, the lack of continuous feedback loops between operational units and C-suite leaders leads to the misalignment of resources. Lack of communication makes course adjustment nearly impossible.”
Original source: Agile Strategy: Short-Cycle Strategy Development and Execution

Link: What is “digital”?

“I tend to (rather crudely) break down what digital transformation could mean into three broad categories: (1) Digital access – taking a paper or telephone based process and whacking it online with an e-form (quick to do, few benefits except a bit of convenience for web savvy users); (2) Digital efficiency – taking that process and digitising it end to end, involving the replacement or integration with back office systems, removing unnecessary admin touch points an so on (takes longer, more difficult, but yields better results); (3)Digital transformation – taking an entire service and rethinking it from the ground up, knowing what we know about networks and connectivity (really hard, but could ensure the relevance of that service for the next 20 years).”
Original source: What is “digital”?

Link: Farmers Insurance Tests AI, Automation’s Potential For Speeding Up Claims Process

“AI-powered image recognition couldhelp speed up the claims process for damages related to, for example, windshields. Windshield claims are common and easy to resolve but still often require claims adjusters to go out in the field and make assessments, Mr. Guerra said.”
Original source: Farmers Insurance Tests AI, Automation’s Potential For Speeding Up Claims Process