“But guess what: consumers spend more money each year on AirPods than healthcare spends each year on EMR! And because of IT, consumers have been gaining new capabilities much more rapidly than the healthcare system.” This is some fun thinking on innovation in large organizations and systems. First, are you actually spending the resources (time, money, and attention) to change things. Second, are you solving simple problems that have big productivity/improvement gains.
“We think health care is high on the list of experiences that need reinvention,” senior vice president of Amazon Health Services Neil Lindsay said in a statement. “Booking an appointment, waiting weeks or even months to be seen, taking time off work, driving to a clinic, finding a parking spot, waiting in the waiting room then the exam room for what is too often a rushed few minutes with a doctor, then making another trip to a pharmacy – we see lots of opportunity to both improve the quality of the experience and give people back valuable time in their days.
Some reading I did for getting up to speed on healthcare tech. "Claims 2030: A talent strategy for the future of insurance claims" Claims 2030: A talent strategy for the future of insurance claims Using the old AI agent sidekick idea to take care of decision making. You still have a human face to walk you through stuff. Other roles are a person to sort out more complex things that a computer can't do and the data scientists who monitor decision making and do new ML-stuff training.