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Guest on: Evolution of ITSM: Modernising ITGuest on:

I was on The ITSM Crowd show today, it was fun! Claire Agutter about what "software is eating" the world, and what all that urgency/headwind babble means for software in enterprises. And then we talk about ops's new role as platform engineers and what platform engineering is. Check it out: [youtu.be/XoA3mrZI9...](https://youtu.be/XoA3mrZI9_s)

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