“We think health care is high on the list of experiences that need reinvention,” senior vice president of Amazon Health Services Neil Lindsay said in a statement. “Booking an appointment, waiting weeks or even months to be seen, taking time off work, driving to a clinic, finding a parking spot, waiting in the waiting room then the exam room for what is too often a rushed few minutes with a doctor, then making another trip to a pharmacy – we see lots of opportunity to both improve the quality of the experience and give people back valuable time in their days.”
As frequently happens, the workflow process can create problems. Each step in “care giving” is too locally optimized, and there’s not enough attention paid to the transitions and handoffs in between those steps. The arrows between the boxes are where the problems occur.
Original source: Amazon to acquire One Medical’s subscription healthcare for $3.9 billion