Transparency - set up change experiments with metrics and measure effectiveness. Go over these with staff to show what’s happening, what works, etc. These are like “stories” for management, experiments to run and track. It builds trust that the policies are proven and work, not just arbitrary or self serving (it’s cheaper despite not being effective).


🔗 Paul J. Zak explains how to build a high-performance business based on soft management and hard science.,, @cote