The rise of digital-business models predates the pandemic, reflected in how quickly organizations were able to pivot to telemedicine, online learning and remote work, according to Kristin Moyer, research vice president and distinguished analyst at technology-research firm Gartner Inc.
But in its wake, nearly 70% of corporate boards cite the impact of Covid-19 for a ramp up in spending on IT and digital capabilities, according to a Gartner analysis this month.
Gartner forecasts global IT spending to reach just under $3.7 trillion next year, up 4.3% from 2020. Within total spending, investment in cloud-based IT infrastructure is expected to surge 27.6%, to $64.3 billion in 2021, Gartner says.
The goal for companies, Ms. Moyer adds, is to enhance customer engagement and generate revenue by driving “a higher proportion of business through digital channels.”
Unfortunately, for most it’s only a crisis that drives change. Hopefully once people in the organization demonstrate to themselves that the new way of working is possible and works, they’re more into sustaining the new way of working.
Original source: Enterprise Tech Efforts Move Beyond Survival Mode