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ChatBots for customer service

Posted byCoté July 14, 2020

The software agents can also suggest relevant online documentation, such as information on how to view or pay a bill, based on a subscriber’s request.

Probably better for everyone, and less dystopian than you’d think. Also, too bad for Watson.

Original source: You call Verizon. A Google bot answers. You demand a human. The human is told what to say by the bot

Posted byCotéJuly 14, 2020Posted inFoundTags: from:Drafts, links

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