Scaling change with different tools than the pilot
Being successful at initial digital transformation projects is relatively easy. Scaling it to 20,000 people is not. I’ve noticed an anti-pattern pointed out in this piece by Accenture people, as they put it:
A divide between the digital capabilities supporting the pilot and the capabilities available to support scaling it.
That is, the pilot projects use different, newer techniques and technologies than existing IT. But when they scale, they change the technologies used and the methods are not actually changed. This sounds overly simplified, but the point is: they don’t actually change.