12/24/19, 9:24 AM


New theory: in a service environment (hotels, restaurants, even retail) instead of worrying about the unknown, assertive people ask questions and demand to have things the way they want. They order coffee left at the door in the morning instead of questing for it in the morning or being satisfied with in-room coffee. What’s key to imitate is that they’re polite, smile, and are gently but clearly assertive.