“Communication is essential to employee engagement. We are all plugged in and on our phones; we are always looking for ways to connect with employees electronically. In the workplace, it is the face-to-face that matters the most. The communication between a leader, a manager, or a supervisor and their employees is the most effective.”
Nessing explains that it can be difficult for people who are unaccustomed to engagement.
“If you are speaking to a line crew in the field about something they are not familiar with, you have to find a way to communicate in language that they can relate to.”
Original source: Employee Engagement In The Digital Age