Link: Marriott CEO on Tech Giants: ‘We Are in an Absolute War for Who Owns the Customer’

All the tech-driven competition in hotels:

“We have seen more and more business shift to our direct channels. We’ve seen loyalty continue to drive a higher share of the business that is coming into our hotels. And we think we’re competing or we compete against these platforms quite well.”
Original source: Marriott CEO on Tech Giants: ‘We Are in an Absolute War for Who Owns the Customer’

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