“In the global survey 82% of respondents reported that getting more support and commitment from all levels of management is a high or medium-term priority. In addition to this research, conversations we have with senior IT professionals all report that as IT has become ingrained in most, if not quite all, business processes it is essential that everyone involved in operating the business needs to be aware of how IT is being used and how it can change daily operations. Without management commitment across the organization, things will get better and change, but not as quickly or as effectively as they could.”
1.) The middle is always frozen. But, thanks because middle management is supposed to, is designed to make sure the process is followed, not dynamically change it all the time.
2.) The business should know how to computer.
Original source: Management Support in Agile Adoption