Link: Allstate Technology Chief Develops The Uber Of Roadside Assistance

Success: “The Good Hands Rescue Network digital platform was launched in August 2016. Since then, we have seen a revenue lift in the tens of millions that is likely to grow to the hundreds of millions.”

Business value/metrics: “After a year, we are averaging around 25,000 rescues a month… With the end-to-end digital process of the request, response and time to arrive, we are seeing an average actual time of arrival (ATA) at 27 minutes, which has reduced the wait time by almost half. This is consistent with our primary objective of reducing the amount of time a motorist is stranded.”
Original source: Allstate Technology Chief Develops The Uber Of Roadside Assistance

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