When it comes to digital transformation, the goal of businesses is to drive profit, or more broadly, get more money. Finding government’s goal is a tad more tricky. Here’s a good, brief explanation:
‘The end goal of all this, Kent reminded the crowd, is to improve agencies’ ability to achieve their various missions, deliver “excellent” customer service and “be great stewards of taxpayer money.”’
Most people forget that last part: ensuring that the money is well spent.
Original source: U.S. CIO Suzette Kent: Don’t change IT modernization plan; ‘turbo boost’ it