Manage IT as a product, not a project, and things will go better: “we are finding the concepts of product and platforms very useful for establishing governance. As companies move to agile development, they quickly realize the power of treating their applications or web/device apps as products with a well understood customer to keep happy and prioritize improvements.”
Actually paying attention to and responding to how people use your IT stuff is key. Make the software useful, not just a project delivered to plan.
Original source: Why is Everything a “Platform”?