This a good parable on what can go wrong in large organizations when incentives are not working as planned.:
But the reality seems to be messier and more boring: Wells Fargo wanted its employees to push lots of real accounts, it asked too much of them, and the employees rebelled by opening fake accounts to get the bosses off their backs. The fake accounts weren’t profitable for Wells Fargo, and no rational executive would have wanted them, which is why Wells Fargo kept telling the employees not to open them. But the employees did anyway because they felt like they had no other choice. It was not an evil high-level plot. It was just dumb. It was a form of employee resistance that was channeled into fraud by bad incentives and bad management. There is a limit on how many times you can ask a guy in a hearing “this thing you did was pretty dumb, wasn’t it?” Though look for the Senate Banking Committee to test that limit.
Knowing very little about the details, back in IT-land problems like this usually mean the culture needs some tweaking.
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