Many IT professionals believe innovation in IT pays for itself. But a surprising number of companies I visit aren’t in a position to prove this hypothesis. They typically don’t know what it costs to provide their IT services and can’t quite put a figure on the benefits of IT innovation projects. Without these key data points, they have a hard time quantifying the ROI or payback on any IT project—making it difficult for IT to compete internally with other departments for scarce business funding.
The rest has many considerations for planning our ROI, plus contingencies to muck about with.
For much more detail, see Mindy Cancila’s write-up over at Gartner from earlier this year.