Bailey also sees growth in sales of disaster recovery services. In fact, customers are now more interested in premium services. The average number of services customers are buying is nine – and the overall expectations are higher. But there’s no clear playbook yet. The theme this year is building that digital playbook.
SaaS applications are changing as well. “What’s coming is cloud native applications built specifically for cloud, built for scale,” said Bailey. “With that everything changes. There will be definitive SLAs around these applications.”