“The Ogre’s New Voice: Can Blogs Save Microsoft’s Image?”
“Making a Pitch for PLM” – another article for colloborative supply chain pile.
“You are what you measure” – “Whatever has happened has happened. That’s the past. It doesn’t represent current reality,” he explains. “You have to have the reports, because they validate what you’re doing, but you sure shouldn’t be making decisions based on that. You should be making decisions based on what current reality is not what the past is. It’s too late.”