Evalueserve provides services for patent writing, evaluating and assessing the commercial potential for law firms and entrepreneurs. Its market research services are aimed at top-rung financial services companies, to which it provides analysis of investment opportunities and business plans. Another major product is multilingual services–Evalueserve trains and qualifies employees to communicate in Chinese, Spanish, German, Japanese and Italian, among other languages. That skill set has opened market opportunities in Europe and elsewhere, especially with global corporations.
Experts say these new trends are significant, and they will continue to grow over time. “Activities considered for ‘offshoring’ have moved up in value and begun to touch core functions, such as highly analytical processes,” says Stefan Spohr, a principal in the financial institutions group of A.T. Kearney, a global management consulting firm in Chicago. “More complex customer services are substituting simple data processing and call center activities.” Spohr adds that the higher-end functions being performed offshore these days include information research, financial portfolio analysis, customer data mining, statutory reporting and inbound insurance sales, among others.
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Cutting costs is not the only reason why outsourcing such tasks makes sense for its clients; its also about higher quality of work, says Aggarwal. “Among the more unusual emerging developments is that business process offshoring is not merely a way to reduce cost by migrating core functions,” adds Spohr of A.T. Kearney. “It is also a strategic initiative to take advantage of technological advances and the human capital available offshore to fundamentally restructure an organization’s operating model.”
Evalueserve’s model works on a mixed system where anywhere between 50 percent and 80 percent of the work is handled out of an Indian facility, while the rest is done at the client’s location. For example, a patent filing assignment from a U.S. corporation may involve the Indian staff writing the patent in English or say, Japanese, and evaluating its commercial potential. But the client or its law firm would do the actual filing in the United States.
Us coders carp about outsourcing/offshoring all the time. Among other things, we always think it’s witty to suggest outsourcing CEO’s, managers, and other business positions. Well, there ya go. Yay capatalism!