Some one else's management success story:

BMC's BSM Burger

Matthiesen said the primary benefit of using the ProactiveNet tool is its ability to determine root-cause analysis. In the past, if there were a high-severity outage and Supply Management Online went down, McKesson’s operations team would determine which application was down and initiate a conference call including every division that played a part in maintaining that application. Using ProactiveNet, Pearson can isolate the problem to one or two groups.

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